Refund policy

Return & Refund Policy

At Maison Élan, we want you to love what you've ordered. If you're not fully satisfied, we're happy to help.

Return window You may request a return within 5 days of receiving your order.

Eligibility To be eligible for a return, your item must be:

  • Unused, unworn, and in its original condition
  • In the original packaging with all tags attached
  • Accompanied by proof of purchase (order number or receipt)

Certain items may not be eligible for return, including but not limited to opened perfume/fragrance products, earrings (for hygiene reasons), and customized or personalized items.

How to request a return Contact us within 5 days of delivery at:

Please include your order number and reason for return. Once approved, we'll share instructions for sending the item back.

Refunds Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds will be processed to your original payment method within [X] business days. Please note your bank or card provider may take additional time to reflect the refund.

Exchanges If you'd prefer an exchange (e.g., different size or product) instead of a refund, let us know when you reach out — we'll do our best to accommodate this, subject to availability.

Damaged or incorrect items If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery with photos of the item and packaging, and we'll arrange a replacement or refund at no additional cost to you.